Shipping policy

Thank you for choosing ClimaxLab, the laboratory of pleasure and fantasy! We take it very seriously that your experience is perfect from the moment you click "buy" until you have your mystery box or magical artefact in your hands. Here we explain how our shipping works.

We ship nationally and internationally via Correos. All orders include a tracking number and are delivered in discreet, secure packaging.

Order preparation times

Reliquias del Placer (custom products): these may take up to 2 weeks to be dispatched, as they are made to order.
Ediciones Invocadas (in-stock products): preparation of up to 1 week before dispatch.

Once the order has been dispatched, the delivery times are as indicated below. We will always inform you by email of the estimated arrival date and will do our best to ensure you receive your order as soon as possible.

Domestic Shipping (Spain):

Standard home delivery (Mainland) – delivery in 48 to 72 working hours.
Express home delivery – delivery in 24 to 48 working hours.
Delivery to Balearic Islands, Ceuta and Melilla – delivery in 5 to 10 working days.
Delivery to the Canary Islands – delivery in 5 to 10 working days.
Free shipping on Mainland orders from €49.

International Shipping (Europe):

Shipping available to EU countries such as Germany, France, Italy, Portugal, the Netherlands, etc.
Estimated delivery time: 5 to 8 working days (excluding possible customs delays).
Free shipping within the European Union on orders from €99.

International Shipping (Rest of the world):

United States, Canada, United Kingdom, Switzerland and Norway: estimated delivery time of 10 to 20 working days (excluding possible customs delays).

Order tracking:

When your order is dispatched, you will receive an email with the tracking number. You can check it on the Correos website: https://www.correos.es/es/es/herramientas/localizador/envios

Customs responsibility:

ClimaxLab accepts no responsibility for customs charges, local taxes or delays that may occur in the destination country. It is the customer's responsibility to be aware of and assume these costs if applicable.

Important — Orders to the United States: from August 2025, the US applies tariffs to all international shipments, with no minimum exempt amount. Your order may be subject to tariffs and customs handling fees charged by the carrier upon delivery. These charges are at the customer's expense and are not included in the product price or shipping cost.

Returns:

For hygiene and health regulation reasons, returns of sexual products are not accepted, unless the item is defective or an incorrect product has been sent. In such cases, the customer must contact us within a maximum of 48 hours after delivery by writing to help.climaxlab@gmail.com and attaching a photo of the product and a description of the problem.

Returns due to dissatisfaction with surprise products (such as Mystery Boxes) are not accepted. These products are sold as closed, non-modifiable items.

Customer service:

For any queries about your shipment, contact us at lucifer@climaxlab.store or help.climaxlab@gmail.com