Shipping policy

Thank you for choosing ClimaxLab, the laboratory of pleasure and fantasy! We take it very seriously that your experience is perfect from the moment you click "buy" until you have your mystery box or magical artefact in your hands. Here we explain how our shipping works.

We ship within Spain and internationally via Correos or other carriers, depending on the destination and selected service. Orders include tracking and discreet packaging.

Order preparation times

Custom products: production takes 1–2 weeks before dispatch.
In-stock products: preparation takes 24–72 hours before dispatch.

The transport estimates below start when the order is handed to the carrier. Production or preparation time must be added. You will receive tracking by email and can check the carrier’s delivery estimate when available.

Domestic Shipping (Spain):

Standard home delivery (mainland Spain): estimated transport time of 2–3 days, after order preparation.
Express home delivery (mainland Spain): estimated transport time of 24–48 working hours after dispatch. Express shipping does not shorten production of custom pieces.
Balearic Islands, Ceuta and Melilla: estimated transport time of 5–10 working days after dispatch.
Canary Islands: estimated transport time of 5–10 working days after dispatch.
Free shipping on Mainland orders from €49.

International Shipping (Europe):

Shipping is available to EU countries enabled at checkout.
Mainland Portugal: estimated transport time of 3–5 days after dispatch. For other available European destinations, timing depends on the country and carrier. Production or preparation time is additional. We do not ship to Madeira or the Azores.
Free shipping to supported destinations in the European Union, including mainland Portugal, on orders from €99.
We do not ship to Switzerland, Norway or Cyprus.

International Shipping (Rest of the world):

United States, Canada and United Kingdom: estimated delivery time of 10 to 20 working days (excluding possible customs delays).

Order tracking:

When your order is dispatched, you will receive an email with the tracking number and the carrier's tracking link.

Customs responsibility:

Shipments outside the European Union may incur import duties, local taxes or customs handling fees. If these are not included in the amount charged at checkout, they are payable by the recipient. Customs procedures may extend transport time. Contact us if there is a delivery problem; your statutory rights remain unaffected.

Orders to the United States: import duties, taxes and handling fees may apply under the rules in force and according to the shipment. If not collected at checkout, the carrier or customs authorities may request payment from the recipient. These charges are not included in the product price or shipping fee unless expressly stated.

Returns:

See our returns and refunds policy for deadlines, conditions and exceptions for clearly personalised items and intimate products whose hygiene seal has been broken. For a defective or incorrect item, email lucifer@climaxlab.store with your order number and photos of the problem if possible. There is no 48-hour deadline for keeping your statutory guarantee rights. A promotion or Mystery Box does not, by itself, remove those rights.

Customer service:

For any queries about your shipment, contact us at lucifer@climaxlab.store or help.climaxlab@gmail.com