Frequently Asked Questions
Here you will find answers to the most common questions about our products, shipping, returns, and more.
If you need further help or have a specific question, feel free to contact our customer support team.
Shipping & Returns
How long does it take to dispatch my order?
We process all orders within 1 to 2 weeks depending on the product type. We will ship as soon as possible.
Once dispatched, delivery time depends on your address and the selected shipping method.
Is the package discreet?
Yes. All orders are shipped in plain neutral packaging, with no logos or references to the brand or contents.
Can I cancel or modify an order?
We can only modify or cancel an order if it has not yet been dispatched. Contact us as soon as possible so we can help you.
My product arrived broken or with a defect. What do I do?
We are very sorry this happened. Please write to us at help.climaxlab@gmail.com within 48 hours of receiving the package, including photos of the defect and your order number. We will provide a solution as quickly as possible.
Orders
How do I know if my order has been placed correctly?
Once your purchase is complete, you will receive a confirmation email with your order details.
If you do not see it, check your spam or promotions folder.
Can I place a custom order?
Yes! At ClimaxLab we love bringing your ideas to life.
If you have a special design or a fantasy in mind, tell us by email. We can study your proposal and offer you a custom quote.
Where can I track my order?
We will send you an email with a tracking number as soon as your order is dispatched.
From there you can check at any time where your package is.
Products
What are your products made of?
Our toys are made of platinum silicone, body-safe, phthalate-free and non-toxic. It is a durable, soft and easy-to-clean material.
Not recommended for continuous use exceeding 24 hours.
Are they body-safe?
Yes. All our products are designed to be safe, hypoallergenic and non-porous. In addition, each piece is cured and cleaned by hand before being dispatched.
Are the products suitable for anal use?
It depends on the design. All products specifically designed for anal use have a safety flange to prevent full insertion.
Always check the product description before using it for that purpose.
