Shipping and Returns
How long does it take for my order to ship?
We process all orders within 1 to 2 weeks depending on the product type. We will try to ship as soon as possible.
Once shipped, delivery time depends on the address and the shipping method selected.
Is the package discreet?
Yes. All orders are shipped in neutral packaging, without logos or references to the brand or contents.
Can I cancel or modify an order?
We can only modify or cancel an order if it has not yet been shipped. Contact us as soon as possible so we can help you.
My product arrived broken or defective. What do I do?
We are very sorry this happened. Write to us at help.climaxlab@gmail.com within 48 hours of receiving the package, including photos of the defect and your order number. We will provide a solution as soon as possible.
Orders
How do I know if my order was placed correctly?
Upon completing your purchase, you will receive a confirmation email with the order details.
If you don't see it, check your spam or promotions folder.
Can I place a custom order?
Yes! At ClimaxLab we love bringing your ideas to life.
If you have a special design or fantasy in mind, tell us by email. We can review your proposal and offer you a custom quote.
Where can I see the status of my order?
We'll send you an email with the tracking number as soon as your order is shipped.
From there you can see where your package is at all times.
Products
What are your products made of?
Our toys are made of platinum silicone, body-safe, hypoallergenic, and non-porous.
Are they safe for the body?
Yes. All our products are designed to be safe, hypoallergenic, and non-porous. Additionally,
Are the products suitable for anal use?
It depends on the design. All products specifically designed for anal use have a safety stop to prevent complete insertion.
Always check the product description before using it for that purpose.